311 call center software

Cloud 311 popularity grows as cities of all sizes move to remotely. The 311 toronto call centre by steve kupferman photos by michael chrisman a large digital display board helps 311 employees track performance throughout the. Malone compared software packages from various vendors, including lagan. If 311 is dialed outside of solano county the call will go to that county provided that county has the 311 service. The 311 call center operates 247 and is staffed by customer service representatives who are trained to receive calls from residents, actively listen to their concerns and, based upon their situation, determine which service requests would best suit their needs. Detroit closes expensive 311 call center noted by pew charitable trust researchers as having the most expensive percall cost among cities that it recently analyzed. The crm software that undergirds all 311 and call center systems needs steady refinements and updates to keep up with the latest in mobile technology, social media and selfservice tools, such as. We are staffed with experienced 311 program managers and have the capability and experience to seamlessly transition your 311 call center to a datamark. Because 311 is a tollfree number, you can now use a pay phone, free of charge, to request both emergency services 911 and city services 311. Top concerns and requests utility account management high grass and weeds snow and ice removal.

This new software allows people in akron to reach the call center by calling 311 from either their land line or their cell phone, as 311 cell phone calls are also now immediately. Improved customer service by providing constituents with one convenient number to call for city. In chicago, the city is using analytical software to sift through 311 calls to see if it. With the new 311 mobile app, residents can submit service requests reports for many services. The crm software that undergirds all 311 and call center systems needs steady refinements and updates to keep up with the latest in mobile technology, social media and selfservice tools. Garbage, recycling, and organics collections are on schedule. The new chi 311 system brings unprecedented levels of openness, innovation and accountability to the delivery of city services. City of akron city of akron 311 call center a large. Experience with call contact center technologies, databases and software e. Nyc is a trademark and service mark of the city of new york.

The 311 community contact center is a centralized call center for the city of albuquerque. How much does a 311 call center representative make. Call 311 for assistance with nonemergency city services and for information on events, programs and agencies within the city of chicago. The 311 service is a single telephone number for all nonemergency city of albuquerque inquiries. Through skype, a software application that allows you to make calls over the internet, people from around the world are able to call 311 for free when they add nyc311 as one of their skype contacts. Salary estimates are based on 5,759 salaries submitted anonymously to glassdoor. With the citys 311 call center you can report a street light outage, graffiti, illegal dumping, potholes. The objective of the audit of the citys 311 call center was to assess the city 311 call centers operations and identify areas of risk and opportunities for enhanced efficiencies. Our call center can provide assistance in 175 languages when you ask to speak with an interpreter. Whether you have individual departments or a central call center, our 311 software can meet all your needs. Not surprisingly, salesforce, a cloudbased crm software company. When you call 311, your phone service provider charges the cost of a local call. Searching for the right 311 call center solution for the city of birmingham. Click the button below to open the full page version.

No other software is a strong and versitile as hdu techs 311 software. Whether you want to report a pothole, find out about the next trash pickup, or thank a city employee for a job well done, dial 3. With the citys 311 call center you can report a street light outage, graffiti, illegal dumping, potholes, traffic problems, animal control. Is the cost of 311 systems worth the price of knowing. Weve reinvented and reinvigorated city service delivery by building a new 311. It allows orange county florida residents the ability to report local nonemergency community incidents efficiently and conveniently. Evaluation of city call centers provided by the departments of. The benefits of nonemergency 311 call centers tmcnet. Considerable experience in a high volume call centre receiving inbound communications including phone, email, social media e. Toronto 311 contact centre svcs representative on, m5v 3c6. New york citys call center the nations largest celebrated its 12th. Welcome to the city of riversides 311 service request website. As a result of the covid19 health emergency, the 311 customer service center will temporarily transition to only accepting. When a call center agent is talking with someone on the phone, he or.

Whether you want to report a pothole, find out about the next trash pickup, or thank a city employee for a job well done, dial 3 11 from a landline in the city. Other 311 call centers can request information about new. Having previously directed the miamidade 311 call center in florida for 14 years, she came to grand rapids with the intention of building a more efficient, more expedient. This figure excludes costs associated with calltaking contact center employees as these positions would. Create, design and customize your own services with your custom inputs. Philly311s goal is to provide worldclass service for all our channelsphone, email, mobile, web and social media. The 311 concepts are based on a tollfree number that citizens can dial. Special bulk pickup animal nuisance street light out or damaged.

City management and vendor management, reporting all included. Top concerns and requests utility account management high grass and. Denver 311 provides residents with an effortless, accessible way to navigate city services. Software reporting and analysis capabilities within the city of pittsburghs 311 response. Our contact center staff demonstrate unparalleled customer service values, are leaders in. Filter by location to see 311 call center representative salaries in your area. We can assist with implementing and optimizing the best contact center software and customer relationship management platform for your 311 program. Apply to quality assurance analyst, support worker, call center representative and more. You can use this system to request some of the most sought after city services or submit comments or complaints. The 311 call center provides various options to connect to a wide variety of nonemergency city services and general city information. A 311 callcenter model has emerged as a proven standard for municipal communications in numerous cities throughout the world. Feature rich 311 call center software for county and city governments. Oneview has the ability to operate as a full 311 customer contact center system. Detroit closes expensive 311 call center governing.